Privacy Policy

Effective Date: October 27, 2025
Last Updated: October 27, 2025

1. Introduction

Welcome to FreshStarts.io (the "Website"), operated by Fresh Start Marketing Inc ("we," "us," or "our"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including AI phone agents, websites, and marketing tools.

Contact Information:
Fresh Start Marketing Inc
16113 Emiline St
Omaha, NE 68136
Email:
[email protected]
Phone: 402-990-6988

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account

  • Request information about our services

  • Subscribe to our services

  • Interact with our AI phone agents

  • Fill out forms on our Website

  • Contact us for support

This information may include:

  • Full name

  • Email address

  • Phone number

  • Business name

  • Billing information (processed securely through Stripe)

  • Any information you provide during conversations with our AI phone agents

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring/exit pages

  • Date and time stamps

  • Clickstream data

  • Pages viewed and interactions

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. We use:

  • Google Analytics 4 (GA4): To analyze website traffic and user behavior

  • Microsoft Clarity: To understand how users interact with our Website through session recordings and heatmaps

  • Essential Cookies: To maintain your session and preferences

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • To provide, operate, and maintain our services

  • To process transactions and send billing information

  • To manage your account and provide customer support

  • To deliver AI phone agent services and other marketing tools

3.2 Communication

  • To send you service-related communications

  • To respond to your inquiries and requests

  • To send marketing communications (with your consent)

  • To send SMS and email messages related to our services

3.3 Business Operations

  • To improve and optimize our Website and services

  • To analyze usage patterns and trends

  • To develop new products and features

  • To prevent fraud and enhance security

  • To comply with legal obligations

3.4 Marketing

  • To send promotional emails about our services (you may opt out at any time)

  • To send SMS marketing messages (you may opt out by replying "STOP")

  • To personalize your experience with our services

We do not use your data to train AI models.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Stripe: Payment processing

  • Twilio: SMS and communication services

  • LinkConnector: Affiliate marketing

  • Google Analytics 4: Website analytics

  • Microsoft Clarity: User experience analytics

  • HighLevel: Data hosting and CRM services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)

  • Requests from government authorities

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activities

4.3 Business Transfers

If Fresh Start Marketing Inc is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our security measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Secure payment processing through Stripe

  • Regular security assessments and updates

  • Limited access to personal information on a need-to-know basis

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information. You may do so by logging into your account or contacting us at [email protected].

6.2 Opt-Out Rights

Email Marketing:
You may opt out of receiving promotional emails by:

  • Clicking the "Unsubscribe" link in any marketing email

  • Replying "Unsubscribe" to any marketing email

  • Contacting us at [email protected]

SMS Marketing:
You may opt out of receiving SMS messages by:

Please note that even if you opt out of marketing communications, we may still send you service-related messages (e.g., account notifications, billing information).

6.3 Cookie Preferences

You can control cookies through your browser settings. Please note that disabling cookies may affect your experience on our Website.

6.4 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect

  • The right to request deletion of your personal information

  • The right to opt out of the sale of personal information (we do not sell personal information)

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our services are intended for business use only and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Users

Our services are provided from the United States and are intended for users located in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our Website with a new "Last Updated" date

  • Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Fresh Start Marketing Inc
16113 Emiline St
Omaha, NE 68136
Email:
[email protected]
Phone: 402-990-6988


Consent:
By using FreshStarts.io and our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.