1. Introduction

Fresh Start Marketing Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at freshstarts.io and use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you fill out our contact form, intake form, or book a call.
• Project Details: Information about your business, project requirements, and service preferences submitted through our forms.
• SMS Consent: Your consent status for receiving text messages from us.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, and other standard web analytics data collected via Vercel Analytics.
• Device Information: Browser type, operating system, and device type.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Send appointment confirmations, lead notifications, and workflow-related communications.
• Send promotional messages about our services (only with your explicit opt-in consent).
• Improve our website and services.
• Comply with legal obligations.

4. SMS/Text Messaging Policy

If you opt in to receive text messages from Fresh Start Marketing Inc., the following terms apply:

• Types of messages: Appointment confirmations, lead notifications, workflow status alerts, and promotional messages about our automation services.
• Message frequency: Message frequency varies. Typically fewer than 10 messages per month.
• Opt-out: You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation and no further messages.
• Help: Reply HELP to any message for assistance, or email mike@freshstarts.io.
• Rates: Message and data rates may apply. Check with your carrier for details.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use third-party tools to deliver our services (e.g., email delivery, analytics, CRM). These providers only access your data as needed to perform their functions and are obligated to protect it.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your data at any time by contacting us at mike@freshstarts.io.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Opt out of text messages by replying STOP.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: mike@freshstarts.io
• Website: freshstarts.io/contact